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Before booking an activity with OUTDOOR-TOURS.COM, Lda, please make sure that you understand and agree to all our terms and conditions. Once your payment is entered and accepted, it is understood that you have read, acknowledged and agreed to all our terms and conditions.

Acceptance of booking

Your order has not been accepted or confirmed until you receive an e-mail from us stating that your payment has been accepted. We reserve the right to refuse orders for any reason we see fit.


Our clients’ privacy and security is important to us and we will not distribute, sell or share your data to any third parties. Other than for booking fulfillment, your e-mail address details will only be used to send our newsletters or other promotional information from us, unless you specify otherwise.

Should you wish to have your contact details removed from our database, please send an e-mail to infooutdoor-tours.com, or letter to Sitio das Boiças, EN 125, cci 900, P-8500-132 Mexilhoeira Grande, informing us of your intention. Our payment service can be done via Pay Pal secure internet paying system. Therefore, your card details will never be disclosed to us. Any irregularities or complaints must be resolved directly by Pay Pal.

Booking fulfiment

To comply with the Portuguese law, the booking process of the hotel of your choice and airport & local transfers will be handled and invoiced by our licensed Travel Agent partner Alltravel. Alltravel is recognised by the Portuguese government by it´s Travel Agent license (Licença de Agência de Viagens e Turismo) from the ministery “Turismo de Portugal” with nº 1161/2003 and has all the compulsory bank garantuees and insurances.

This means that, in case you book with us an activity program with overnight stay, you will receive 2 invoices. One invoice for the activity program from Outdoor-Tours.com, and one invoice from Alltravel for the accommodation.

Payments should be done upon arrival in cash unless we have informed you by written confirmation, that we accept payment in a different way. In case you wish to receive a receipt for your payment, please inform us.

Booking conditions OUTDOOR-TOURS.COM, Lda and Alltravel:

1.after receiving a reservation OUTDOOR-TOURS.COM and Alltravel will invoice the total amount for the activity program and for the accommodation;
2.the reservation will be confirmed by the time OUTDOOR-TOURS.COM or Alltravel received a deposit of 30 % for the total cost of the reservation;
3.the deposit has to be equal to or higher than the costs of the invoiced accommodation;
4.the balance of the reservation is due no later than 14 days prior to the start of the programme;
5.in case the cost of the invoiced accommodation exceeds the deposit received by the client, 3) will apply only after 42 days before the start of the programme.

Cancelling orders

Should you have to cancel the reservation, for whatever reason, notification in writing is to be given to OUTDOOR-TOURS.COM and Alltravel and the following charges will apply:
Days before departure — cancellation amount shown as % of total cost of reservation:
1.more than 42 days; 30 % with a minimum equal to the costs of the invoiced accommodation;
2.between 14 and 42 days; 70 % with a minimum equal to the costs of the invoiced accommodation;
3.up to 14 days; 100 %.

Safety of this website

Although we will take every care to keep our web site free from any virus or any other harmful content, which may cause damage to your computer, we cannot be held responsible if any such damage occurs. We advise that you take the same reasonable precautions before downloading information from our site that you would from any other trustworthy site.


Our company operates and is registered in Portugal. Therefore, the client agrees and understands that only Portuguese law will apply in the event of any disagreements or legal disputes.

Liability & insurance

In both the core activities of Outdoor-Tours.com Lda, as the activities from third party suppliers you will be as a participant exposed to different terrain, weather, language, culture and climate conditions. Given these specific conditions, all activities are not without risk for people with specific afflictions such as asthma, heart or nervous disorders.

Participants declare that they are aware of the risks this activity involves and will follow at all times the safety instructions from the Outdoor-Tours.com staff.
Before every activity every participant should organize a proper personal accident insurance and medical assistance insurance. Outdoor-Tours.com Lda can provide this insurance, which meets the conditions of the Portuguese law, for an additional, non-refundable, fee of € 2,- per person per day. In case participant(s) wish to do so, please provide Outdoor-Tours.com Lda with your name and date of birth, at least 24 hours before the start of the activity.
All participants are always insured by Outdoor-Tours.com Lda against ‘third party liabibility’, which is standard included on every activity, and is accordingly our outdoor activity license and the Portuguese law.
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